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Launching Today: Visible+ Pro!

We have some exciting news for you today and no, this is not an April Fool’s Joke! Today we are launching a new plan on our service, Visible+ Pro. Keep reading for more information on the new plan, as well as updates to Visible+. What is changing wit...

Pixel 4a 5g in New York cannot receive incoming texts

is there a solition on hand to this? my wife and I both have service on visible , she has an iphone 11. I have a google pixel 4a 5g. We have both tried to the restart to no avail. We have data but unable to access the app due to 2 factor authenticati...

CraigB by Novice III
  • 825 Views
  • 0 replies
  • 1 kudos

Outage- DO NOT RESET NETWORK

I knew of the outage and contacted chat anyway. Some people have had luck. They told me immediately about the outage and gave me the choice to try some things. We did and no luck. They then told me the only other thing I could do is reset network set...

NO TEXT NO CALL NO SUPPORT

Literally, sat here for an HOUR behind my pc? and the website LOGGED me OUT. How am I supposed to get my service restored if you guys are logging me out before I can talk to you?

jessig6 by Novice II
  • 1127 Views
  • 1 replies
  • 0 kudos

Texting down- customer service tried telling me to reset data!

I knew there was an issue/outage and just wanted to have confirmation from customer service. after waiting all day I finally had a rep respond on facebook message at 3:30am. They had me run through steps of shutting down and restarting, turning roami...

bkh by Novice
  • 1768 Views
  • 2 replies
  • 0 kudos

Outage Update March 1, 2023

We’re aware of an outage impacting voice calls, text messages and data. We are working to resolve it immediately. If you are experiencing issues with service please power cycle your phone, as this resolves most issues. update from Visible March 2, 20...

Outage alert.png