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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Going the wrong way. Must have hired an MBA ?

My hotspot lags & Freezes for the last 3 weeks. Hope it is growing pains. Been happy for years. Instead of increasing speeds to 10Mpds looks like reducing to 2Mbps. Good way to lose past customers.

Vs by Novice III
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  • 0 replies
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15 DAYS 100 HOURS NO SUPPORT

HOW THE HECK DO YOU REACH ANYONE AT VISIBLE? I've been trying to reach them for 15 days on the chat and spent about 150 hours waiting. You wait for hours and then the chat disconnects with no one every answering and then start over again. DO NOT SWIT...

Existing Customer- New phone

I am an existing, visible customer and need a new phone. Every time I try to purchase a new phone I get the error "You already have a device order in your account and cannot place another device order. Please contact our Care team for help." I have t...

iwrede by Novice
  • 1214 Views
  • 3 replies
  • 1 kudos