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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our Help Center...

app update 1_1 Community Banner.jpg

Need Help? Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

VisibleMgr by Intermediate II
  • 3400 Views
  • 7 replies
  • 10 kudos

Resolved! iPhone 14 help! eSIM transfer killed my old phone

Horrible iPhone 14 Pro experience with Visible. Here's what I did and now my old iPhone 12 Pro can't connect to cellular. How can I get this fixed??? In the Visible iOS app, I initiated the process to "Transfer your SIM".I went through that process a...

debryo by Novice II
  • 4499 Views
  • 39 replies
  • 8 kudos

Purchased iPhone 14 Pro HELP

I purchased a new iPhone with visible, but I used my mom's visible account to be able to use affirm. Will I be able to transfer my iPhone X physical sim to the new esim with my account and number? please help the chat box isn't open and I don't have ...

Re-installing eSIM profile?

Is there a method to reinstall the eSIM profile? I sadly removed the eSIM profile from my iPhone 14 Pro's carrier settings to attempt a second activation -- unfortunately it doesn't look I'm able in the app.

TySturg by Novice II
  • 560 Views
  • 10 replies
  • 1 kudos

No incoming calls

I'm a new customer and having serious buyers remorse. I can not receive incoming calls at all. They go immediately to VM. I waited on line for a chat with Stephanie for 45 minutes. When she came on she said she would send me a link to click on to my ...