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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Apple iWatch not connecting to cellular

I am completely disgusting in the customer service from Visible. i purchased I watch 7 with the plan on using the cellular plan visible OFFERS AND PROMOTES. yet my iwatch is having a issue connecting to the cellular plan. I go to the watch app, try t...

emily91 by Novice
  • 4 replies
  • 3 kudos

Google Pixel 5a

I bought an unlocked Pixel 5a and when I put the IMEI number in Visible I got the message it was not compatible. I WAS NOT happy. But, I put my SIM card in and all seems to be working fine. I use Google Voice for voicemail so I don't need Visible's s...

How long to ship?

I ordered a few days ago and my order has not shipped. How long does it take for shipment? If it doesn't come soon, I will need to cancel as I am out of town and will not be back for some time.

Yat by Novice
  • 3 replies
  • 1 kudos

Canadian snowbird

I am a Canadian snowbird wanting to use v's'ble for 4 months in Arizona this coming winter. We have Samsung Galaxy A5 phones and the website says (using the IMEI number) that these phones are not compatible. Does this mean they won't use 5G or they w...

BigTree by Novice
  • 1 replies
  • 0 kudos

activating my service

hopefully I can get some help here. I’ve been trying to activate my service for a couple weeks now and it has not been simple. I’ve spoken with 3 different representatives and all of them confirmed my phone is compatible with your services. I tried p...

Jaymar by Novice
  • 1 replies
  • 0 kudos