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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Is there activation today?

I paid my bill then my service completely halted. I missed my payment deadline last night and they cut me off. I woke, realized and immediately paid.nothing happened. On the website it says thank you for paying your bill. It may take a few minutes to...

Jenx by Novice III
  • 109 Views
  • 0 replies
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Switched to New SIM

Hey All! I'm looking for advice. I'm coming on two weeks without service after switching to Visible's new SIM and new updated plans. I have been on more technical chats than I can count and cannot seem to get this resolved, including two 2 tier teams...

Unable to receive text messages

Ahhh!!! All day today I haven’t been able to receive any text messages or iMessages. I have been trying to get in touch with customer service but after waiting so long it times out and wants me to verify my account which I can’t because I can’t recei...

Samsung A13 Text messaging

I bought an A13 from the Visible store last Sept. Initially, I had some trouble getting the text messaging to work, but with the help of this.community, I was able to get all of my issues resolved. This morning, my phone lost all signal for about 10m...

kodger by Novice
  • 282 Views
  • 2 replies
  • 0 kudos

Visible is BROKEN

I can’t pay my bill due to something wrong with my account. If I try the app it just freezes at the first screen that just says “visible” unless I delete the app and reinstall, but as soon as I log in it’s back to that. If I try the website there’s n...

LoganDP by Novice
  • 453 Views
  • 2 replies
  • 0 kudos