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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Resolved! Activate new iPhone on existing account.

If I buy a new iPhone from the Apple Store, how do I activate it on my existing Visible account (to replace the old phone)? As it doesn't use a Sim card (iPhone 15), do I just contact Visible and they will activate it with eSim?Thanks, Ted

tedc99 by Novice
  • 1849 Views
  • 1 replies
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Worst Decision

I paid VISIBLE for an iPhone 15 pro max 256 GB but I was delivered an empty package. Upon contacting the customer service, I was asked to report to FedEx as well as in the police station regarding this. I did and asked for refund as I didn't want to ...

Dipika by Novice
  • 602 Views
  • 1 replies
  • 0 kudos

Delayed Texts for days?

Is anyone else having issues receiving texts? I know it's hard to know if you're not receiving something, but my gf, my sister, my Dad have been texting and they're not coming through. This happened a few weeks ago also, and multiple messages came th...

DP1 by Novice II
  • 1400 Views
  • 3 replies
  • 0 kudos

Backup phone

I travel a lot for work, and I'd like to have a backup phone with me just in case, a budget phone. Two phones, one account. My current phone is a s24 ultra e-sim activated, no sim card, is it possible? and how? Any help would be greatly appreciated, ...