Need a little help?
Search for answers to previously asked problems, or post yours and see if another Visible member has a solution.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Resolved! 📌✅ 💲5 with code 3qrFRH

Free to join unlimited member party pay group is accepting everybody AND guarantees to keep your bill at $25 mo. by simply joining the party! Here is your Free referral code for $5 ONE MONTH of Visible service for new accounts x $25 monthly bill afte...

Wifi Calling

I can't turn on wifi calling for the Moto e I got through visible. I navigate to the wifi calling settings page, toggle the wifi calling setting, and get the message "this may take a few moments". This message went on for at least 5 hours. I'm connec...

ERT... What is it, how to summon it?

Poking around in the community here (for reasons discussed in my other recent posts, it's basically the only website I can currently visit on my device), I see a few references to having situations referred to the ERT for resolution. Anyone know how ...

viznoob by Novice II
  • 4 replies
  • 0 kudos

Connection issues... question

New to visible wireless and was quite happy with the service in my area for the past couple of weeks. But, on the first trip back in to the office last week, I noted terrible data speeds (<0.1 Mbps up or down). Could barely conduct a google search, c...

viznoob by Novice II
  • 10 replies
  • 0 kudos

Resolved! 📌✅ 💲5 with code 3qrFRH

Free to join unlimited member party pay group is accepting everybody AND guarantees to keep your bill at $25 mo. by simply joining the party! Here is your Free referral code for $5 ONE MONTH of Visible service for new accounts x $25 monthly bill afte...

Resolved! Port-in from T-Mobile unacceptable still not done

Is anyone else having a problem to port-in phone number from T-Mobile? It’s been over a week escalated as well and still exceeding that response time. Past carrier ports were completed in 15 minutes and max of 45 minutes. I’ve asked multiple question...

Visual Voicemail issues

Hi community,Chat was not able to help me. I have one of the visible approved phones, Moto G7 Power. Ported over to visible a couple of weeks ago and have had problems ever since. Latest issue is VVM. App is standard for this phone and worked fine wi...

Resolved! Activation loop

I am new to Visible as of today. Just received my SIM card a few hours ago. I inserted it and went into the Visible app. I then restarted my phone just like it said. After doing that I went back into the app and it started making me do the same steps...

Speed issues?

I am showing full bars of 5G but speed tests are showing at best 8mb/s down and 0.4-0.8mb/s up. Any idea what's going on? This is exceedingly slow for LTE but I am showing full bars of 5G. And a coworker in the same room on Verizon is getting 100 - 1...

klewis by Novice
  • 1 replies
  • 0 kudos

Network down

Visible Network was down all over the place from approximately 1:00 am till 5:00 am today (on 7/4/21) No explanation from Visible except that they "were very sorry" and their engineers were "working very hard to fix it." Does this happen often? I've ...

Calling FROM Mexico??

Now that calling TO Mexico is included with Visible plans, I'm curious about calling FROM Mexico. We are traveling to MX in FEB and last time I had to buy a local MX phone. Will I now be able to call FROM MX? My fellow travelers last year that had Ve...

A few questions

Hello, I am a current visible customer and also have sprint (well I guess t mobile now). I am currently waiting out my contract and will be purchasing my phone which is a samsung s20 ultra 5G which I purchased through sprint. So, will I be able to us...

Mac82 by Novice II
  • 5 replies
  • 0 kudos

Receiving Text messages whilst abroad

I'm going to be out of the US for the next couple of months. I've forwarded my voice calls to google voice, but is there a way to forward my SMS messages? I use apple so can get my iMessages on my computer.If this isn't possible through visible is th...

dshj34 by Novice
  • 1 replies
  • 0 kudos

Resolved! Samsung Galaxy S9+ No Network Connection

I used my S9+ to activate my SIM 3 months ago. I haven't used it in a while. Now it has 'No Network Connection'. Good signal in my area (-67dBm). From Network Signal Info app:- Net operator: 'Searching for Service/Verizon Wireless'- SIM operator: 'Vi...

No service after reactivating

So, I got a sim on my iPhone 6s. Used Visible for a month. Left for a month, came back, paid my money, restarted my phone, it says I have signal but I am unable to make phone calls and I have no data. Please help. I reached out to customer service an...

Xiaomi Redmi note 8 pro?

I have a foreign exchange student coming to live with me from Turkey. She has a Xiaomi Redmi note 8 pro currently with an esim card in it, which I know won't work with Visible. Is it possible it could work with another card in it?

Cannot receive calls from Cricket phones

Hi, I wonder if you might have some insight into what is happening with my situation. I have been a Visible customer for 8 or 9 months with no issues until 4 days ago. My wife and best friend who use Cricket phones could no longer reach my number. Th...

party plan codes

Hi I'm in my 1st month and I don't know how or where to put party plan ref codes to keep plan at $25 mo. Can anyone help?Thx, Lynn

Referral Code Link Not Used

A friend of mine joined today. In her haste she forgot to use the link that has my referral code. Is it possible for her to add that code after the fact? If so, how is this done? Could a live person on Chat handle this? Thanks.