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Forum Posts

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Moto G Power 2021 Bootloader Unlock Ability

Hello. Visible Mobile seems to be exactly what I've been looking for. I was looking to buy a Moto G Power 2021 and I like your price. I also like your carrier unlock policy. I develop custom Android systems as a hobby and must be able to unlock the b...

Apple iWatch not connecting to cellular

I am completely disgusting in the customer service from Visible. i purchased I watch 7 with the plan on using the cellular plan visible OFFERS AND PROMOTES. yet my iwatch is having a issue connecting to the cellular plan. I go to the watch app, try t...

emily91 by Novice
  • 0 replies
  • 0 kudos

Google Pixel 5a

I bought an unlocked Pixel 5a and when I put the IMEI number in Visible I got the message it was not compatible. I WAS NOT happy. But, I put my SIM card in and all seems to be working fine. I use Google Voice for voicemail so I don't need Visible's s...

How long to ship?

I ordered a few days ago and my order has not shipped. How long does it take for shipment? If it doesn't come soon, I will need to cancel as I am out of town and will not be back for some time.

Yat by Novice
  • 3 replies
  • 1 kudos

Canadian snowbird

I am a Canadian snowbird wanting to use v's'ble for 4 months in Arizona this coming winter. We have Samsung Galaxy A5 phones and the website says (using the IMEI number) that these phones are not compatible. Does this mean they won't use 5G or they w...

BigTree by Novice
  • 1 replies
  • 0 kudos

activating my service

hopefully I can get some help here. I’ve been trying to activate my service for a couple weeks now and it has not been simple. I’ve spoken with 3 different representatives and all of them confirmed my phone is compatible with your services. I tried p...

Jaymar by Novice
  • 1 replies
  • 0 kudos

Defruaded by Visible - No way to resolve it?

- Started cell service with Visible August 26th. - Paid monthly reoccurring fee Sept 24 - Canceled service Oct 12 - Visible promised service until end of billing cycle on Oct 25th. - On Oct 13th Visible moved my payment due date to Oct 13th, effectiv...

AppleCare and Visible protect plan

I am going to purchase a visible iPhone 13, and it gives me the option that I could purchase the visible coverage with it. I am wondering if I do not purchase the visible protection plan, am I still able to purchase the original applecare in "setting...

virtual credit card promotion

I cannot retrieve my virtual credit card email. This is the one that would give me access to the My Prepaid Center. It probably went to the spam folder and got deleted by the automatic process. So unless I can get that email resent, I have lost $200....

GernDog by Novice
  • 1 replies
  • 0 kudos

SMS picture resolution unacceptable

I love everything about Visible except their terrible downsizing of all pictures received through SMS. Everything I am sent gets downsized to 360x480, which is crazy. I am texted photos of work tickets at work and they are completely illegible. The s...

Can't access website - 403 FORBIDDEN

I have been trying to pay my bill for 4 days now and I either get a 403 or 404 FORBIDDEN error. No access from either of 2 browsers on my phone, 3 browsers on iPad or 2 browsers from laptop. I get emails just fine warning me to pay my bill but the "M...

Cannot sign up

Hi, I am trying to help my family switching to Visible. But "something went wrong" keeps popping up when I help them log in. I tried to use different browsers and under the incognito model, clear cookies. The problem persists. I am wondering if anyon...

No voicemail

I've been with visible for about 2 weeks. I found out yesterday that my voicemail doesn't work. It goes to a prompt to enter mailbox number. I entered my phone number but that didn't work. I followed the steps to setup the voicemail but it doesn't wo...

BILLYT by Novice
  • 1 replies
  • 0 kudos

Account Hacked

My account was hacked yesterday. I was not able to change my password. My address was changed about 15 times. My account was charged $1052. I have not been able to close my account. Customer service has been unavailable. Now my phone has no service a...

ChrisBB by Novice
  • 1 replies
  • 0 kudos

Subscribing to Visible

I have tried for 2 days to create a Visible account. I have been locked out for 2 days because it won't take my Verizon account number and pin number. I don't know what else to do.


I'm trying to switch over and it won't let me finalize everything. Is anyone else having issues

Family member removed from account!!

Family member got Visible last month. + phone. Tried to go onto app to pay first bill.... Couldn't log in!! said login info was wrong, but it wasn't. Started to doubt himself and tried differant password. Got "lockedout". Tried Chat but wait was very...

jimjrfl by Novice II
  • 1 replies
  • 0 kudos

Stuck on billing address screen

I'm attempting to get to the esim setup. I have entered all my details on the billing address screen. I click next and the three dots have been bouncing for 20 minutes. Is there something I'm missing here?

Swap old phone and join party?

I have a Visible plan here (and love it)! I'm going to get my sister and eventually my mother, and other family members to join my party, but they have burner phones. I checked the IMEIs and they wouldn't work on Visible. I figure the cheapest way to...

SIM card deactivation/reactivation

Hello, new user here. We ordered several SIM cards with new numbers. Purolator said they delivered them, and they did not show up. As time was of the essence, we ordered more. Then today, the 'original' SIMS arrived out of nowhere. They seem to be de...