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Forum Posts

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Stuck on go to account screen

I don’t know if anyone else has encountered this issue. During activation process my phone is stuck on go to my account screen. I tried to contact Visible through messenger and app but neither responds. Probably due to transferring from an inactive V...

Sartu by Novice
  • 1 replies
  • 0 kudos

Can't make calls

Just switched from Google Fi to visible and using pixel3. All setup was done successfully. Received confirmation as well. But can't make any phone call neither can receive. However texting works. Did someone face this before? Please help. I have rese...

NBA by Novice
  • 2 replies
  • 0 kudos

Apple iWatch not connecting to cellular

I am completely disgusting in the customer service from Visible. i purchased I watch 7 with the plan on using the cellular plan visible OFFERS AND PROMOTES. yet my iwatch is having a issue connecting to the cellular plan. I go to the watch app, try t...

emily91 by Novice
  • 1 replies
  • 0 kudos

Google Pixel 5a

I bought an unlocked Pixel 5a and when I put the IMEI number in Visible I got the message it was not compatible. I WAS NOT happy. But, I put my SIM card in and all seems to be working fine. I use Google Voice for voicemail so I don't need Visible's s...

How long to ship?

I ordered a few days ago and my order has not shipped. How long does it take for shipment? If it doesn't come soon, I will need to cancel as I am out of town and will not be back for some time.

Yat by Novice
  • 3 replies
  • 1 kudos

Canadian snowbird

I am a Canadian snowbird wanting to use v's'ble for 4 months in Arizona this coming winter. We have Samsung Galaxy A5 phones and the website says (using the IMEI number) that these phones are not compatible. Does this mean they won't use 5G or they w...

BigTree by Novice
  • 1 replies
  • 0 kudos

activating my service

hopefully I can get some help here. I’ve been trying to activate my service for a couple weeks now and it has not been simple. I’ve spoken with 3 different representatives and all of them confirmed my phone is compatible with your services. I tried p...

Jaymar by Novice
  • 1 replies
  • 0 kudos

Defruaded by Visible - No way to resolve it?

- Started cell service with Visible August 26th. - Paid monthly reoccurring fee Sept 24 - Canceled service Oct 12 - Visible promised service until end of billing cycle on Oct 25th. - On Oct 13th Visible moved my payment due date to Oct 13th, effectiv...

AppleCare and Visible protect plan

I am going to purchase a visible iPhone 13, and it gives me the option that I could purchase the visible coverage with it. I am wondering if I do not purchase the visible protection plan, am I still able to purchase the original applecare in "setting...

virtual credit card promotion

I cannot retrieve my virtual credit card email. This is the one that would give me access to the My Prepaid Center. It probably went to the spam folder and got deleted by the automatic process. So unless I can get that email resent, I have lost $200....

GernDog by Novice
  • 1 replies
  • 0 kudos

SMS picture resolution unacceptable

I love everything about Visible except their terrible downsizing of all pictures received through SMS. Everything I am sent gets downsized to 360x480, which is crazy. I am texted photos of work tickets at work and they are completely illegible. The s...

Can't access website - 403 FORBIDDEN

I have been trying to pay my bill for 4 days now and I either get a 403 or 404 FORBIDDEN error. No access from either of 2 browsers on my phone, 3 browsers on iPad or 2 browsers from laptop. I get emails just fine warning me to pay my bill but the "M...

Resolved! Help Chat does not help

I ordered a new phone on visible, but I'm not sure the order went through properly because it was flagged as a fraud charge. I marked the charge as safe with the bank, but I'm still not sure the order went through. I've been trying to get help with t...

miv by Novice
  • 3 replies
  • 0 kudos

Cannot sign up

Hi, I am trying to help my family switching to Visible. But "something went wrong" keeps popping up when I help them log in. I tried to use different browsers and under the incognito model, clear cookies. The problem persists. I am wondering if anyon...

No voicemail

I've been with visible for about 2 weeks. I found out yesterday that my voicemail doesn't work. It goes to a prompt to enter mailbox number. I entered my phone number but that didn't work. I followed the steps to setup the voicemail but it doesn't wo...

BILLYT by Novice
  • 1 replies
  • 0 kudos

Account Hacked

My account was hacked yesterday. I was not able to change my password. My address was changed about 15 times. My account was charged $1052. I have not been able to close my account. Customer service has been unavailable. Now my phone has no service a...

ChrisBB by Novice
  • 1 replies
  • 0 kudos

404 forbidden

I can't login to pay my bill and am almost out of time! Keep getting 404 Forbidden when trying to access Any suggestions? Someone have a phone number I can call?