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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

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Resolved! Phone order won’t work

Im trying to buy an iPhone 14 pro and start with visible but as I finish everything and hit “submit” it says “oops something went wrong, we’re working hard to fix it.” And I typed in all information correctly. What could be going wrong? I tried order...

Changing carriers and porting number

I have a phone with another carrier. I have a new unlocked phone never tied to a carrier. The old phone is not compatible with visible. The new phone is compatible with visible. I want to keep the phone number tied to the old phone and switch my carr...

Help Center is completely unavailable

So I'm on your trial and have questions. It appears you do not provide phone support for my questions, so I tried to visit the Help Center. It appears the Help Center redirects traffic with every attempt. I am using the Brave browser (based on Chrome...

Can I get refunded for service?

I ordered a new phone from Visible & activated my service. The same day I tried to port my number from Verizon (I see on here that’s been an issue with Visible), that had a lot of problems. My phone basically freaked out & long story short, I ended u...