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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg


My payment is due on December 24. Today is December 17. Can I make my payment today?

JAL1 by Novice
  • 0 replies
  • 0 kudos

Visible payment system is broken today

I tried to purchase a new phone via visible and the transaction was flagged by both visa and mastercard as a potentially fraudulent transaction. I burned 1.5 hours on the phone with capital one trying to reenable my card. very frustrating. I was able...

ESIM transfer from iPhone to new iPhone a disaster. Be warned.

I thought it was going to be easy.24 hours later I still have no service.I was on with Facebook chat assist for six hours yesterday and now they seem to have ported out my phone number that I have had for 12 years (? Yes, really!) and want to assign ...

stpete by Novice III
  • 2 replies
  • 0 kudos

issues porting a number from an old provider

Hello, I started using Visible about a month ago, and I elected to port my number from a Verizon account on an old phone I had on a family account, to avoid the tedium of changing my phone number with every account I owned. I activated my phone under...