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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

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Need to cancel subscription overseas

This is driving me mad. I need to cancel my visible account since im never going to use it again(im not coming back to the US), but once i try to go to my account page, itll ask me for a 2-step verification that does not work overseas. Turns out, sin...

Transfer of Service from Verizon

After 5 hours (this was our 2nd attempt in a month) and chats with 6 agents, we successfully transferred our telephone numbers from Verizon to Visible (the same company). Things to be alert to:1. As this was a 2nd attempt, we were advised we were not...

getting phone service

I just signed up and paid Visisble. Sim arrived, followed instructions, went to activate and it will not go thru. Turned phone off and on and tried again. NO GO. Now the phone is locked and password and fingerprint won't open. Of course the virtual a...