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Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

New iPhone not working

Received my new iPhone 14 max Saturday, tried getting set up and midway thru activation the phone stopped responding. Won’t turn on or charge

Existing plan but get a new phone

HelloI have an existing service plan, but brought in my phone, about an year ago.I want to keep the plan (or can upgrade it), but get a new iPhone from Visible. I am not able to see this option online. Is there a way to do it?

No service for 43 days now.

I'm on day 43 with very minimal service. If I'm home I can use wifi calling. I have talked with customer service too many times to count. They have had me download several eSIMs and sent me 2 different physical SIMs and I have factory reset my phone ...

Data completely dropped out of the blue

As the title says, lost data in the middle of listening to music at work approx. 4am EST. I have never ran into an issue with throttling but assumed that was the case but I was getting zero data connection. I tried to login to the app and it kept say...

New customer with visible who purchased a refurbished device

I Just started a new service with Visble a little over a week ago. I bought a refurbished device. When I received the device, the microphone was broken. I asked I they would send me a replacement. They told me that they would not and that I had two o...

Stk88 by Novice
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